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Betting Rules
These Betting Rules explain the general conditions that apply when you place bets or participate in betting products through 24Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any product-specific rules. By using the betting services, you confirm that you understand and accept the applicable rules. If you do not understand a rule, please review the available information before placing a bet.
1. General betting conditions
These rules apply to bets placed through 24Casino where betting products are made available to eligible customers. Additional rules may apply to a particular sport, event, market, game or promotion. If a product-specific rule conflicts with a general rule, the product-specific rule will normally apply to that product. You should check the relevant information before confirming a bet.
You must have an active account and be legally permitted to use the service in the place where you are located. You are responsible for providing accurate account information and for keeping your login details secure. An account must only be used by the registered account holder. Bets placed using your account may be treated as your responsibility unless applicable law requires a different outcome.
You must not place a bet on behalf of another person, allow another person to use your account, or use the service for unlawful activity. We may carry out identity, age, location, payment and account checks. Access to betting products may be restricted or unavailable in some locations, and you must comply with all applicable Australian laws and regulations.
- Only one person may use an individual account.
- You must be of the required legal age before using betting services.
- You must not use the service while located in a jurisdiction where online betting is prohibited or restricted.
- You must provide information that is complete, current and accurate.
- You must not use automated tools, bots, scripts or other methods intended to interfere with the service.
- You should review your selections carefully before submitting a bet.
Betting is a form of entertainment and involves financial risk. There is no guarantee that any bet will win. You should only use money that you can afford to lose and should never chase losses by increasing stakes or betting more frequently than planned.
2. Placing and accepting bets
A bet is submitted when you select the relevant market, enter or confirm your stake, review the displayed details and follow the instructions to place the bet. A bet is not guaranteed to be accepted merely because it has been entered on a bet slip or displayed on screen. Acceptance occurs only when the bet has been processed and recorded by the betting system.
You should check the event, selection, market, odds, stake and any other details before confirming. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless a cash-out, cancellation or other facility is expressly made available and the relevant conditions are met. The availability of such a facility is not guaranteed.
The information displayed on the website may change before a bet is accepted. This can include prices, market status, event information, available stakes and settlement options. If there is a material change, the bet may require your confirmation again or may not be accepted. A bet placed after an event or market has closed may be void or rejected under the applicable rules.
System records and interruptions
The electronic record maintained by the betting system will generally be used to establish whether a bet was submitted and accepted. If a bet is not shown as accepted in your account or betting history, you should not assume that it has been placed. Technical interruptions, communication failures, maintenance, incorrect data, display errors or other events may affect access to betting services. We may investigate and correct a transaction where there is an obvious error or system problem.
You must not attempt to exploit a technical fault, pricing error, delayed update or other irregularity. If you become aware of an error, stop using the affected market and notify customer support through the available site channel. Bets affected by an obvious error may be reviewed and handled in accordance with the applicable rules and law.
Stakes and payments
The minimum and maximum stake for a bet may depend on the product, market, account, payment method or other applicable conditions. The available amount and any restrictions will be shown where relevant. You must have sufficient cleared funds or an approved payment method before placing a bet. We may refuse or limit a bet where permitted by the applicable rules.
3. Results, settlement and cancellations
Bets are settled using the official result or result source specified for the relevant product. Results may be based on official sporting or event information, an authorised data source, or the rules displayed for the relevant market. A result may be amended if the original result is corrected by the relevant authority or if an error is identified.
Unless product-specific rules state otherwise, later changes such as appeals, penalties, disqualifications, protests or retrospective amendments may not affect a settlement that has already been made. The relevant market rules will explain how postponed, abandoned, interrupted or rescheduled events are treated. You should review those rules before placing a bet, particularly for live betting and markets that depend on a specific time or stage of an event.
- A selection that does not participate may be treated according to the rules for that market.
- A postponed or rescheduled event may be void or may remain open, depending on the applicable product rules.
- An abandoned event may be settled using the stated conditions or may be cancelled where those conditions are not met.
- A market may be cancelled if the event, participant, timing or other essential information is materially incorrect.
- Where a bet includes multiple selections, the treatment of one cancelled selection may depend on the bet type.
- Dead heats, ties, equal results and shared placings may be settled under the specific rules for the market.
If a bet is accepted because of an obvious error, including an obviously incorrect price, line, handicap, result or market description, the bet may be corrected, cancelled or settled using the correct information where permitted. An obvious error may include a technical, typographical or data error that a reasonable customer would recognise as incorrect.
If a bet is cancelled or declared void, the stake will generally be returned in accordance with the relevant rules. This does not necessarily apply to every part of a combined bet, and the effect may depend on the bet type and the reason for cancellation. You should check your account history and transaction records after settlement. If you believe a bet has been settled incorrectly, raise the issue promptly through the available customer support channel and provide the relevant bet details.
Live betting and displayed information
Live betting involves rapidly changing prices, markets and event information. There may be a delay between an event occurring and that information appearing on screen. A bet submitted during a suspension, after a material event or while a market is being updated may be rejected, repriced or cancelled under the applicable rules. You are responsible for checking the status of a market before confirming a live bet.
4. Fair play, account reviews and responsible betting
24Casino expects customers to use the service fairly and honestly. Prohibited conduct may include using another person’s account, manipulating a market, colluding with other users, exploiting a software defect, using unauthorised payment methods, disguising the source of funds, or attempting to bypass account, location or security controls.
Where permitted by law, an account, bet or transaction may be reviewed if there is a concern about identity, age, location, payment activity, unusual betting patterns, fraud, abuse, prohibited conduct or a breach of these rules. During a review, access to some services or funds may be restricted. We may request documents or other information needed to complete checks. Any action taken will be handled in accordance with applicable law and the site’s wider terms.
You should keep your account information and betting history under review and report anything that appears incorrect or unauthorised. Use a strong password, do not share login details and log out when using a shared device. If you suspect that another person has accessed your account, change your password and contact the available support channel as soon as possible.
Responsible gambling
Betting should remain a controlled and enjoyable activity. Set a budget before you play, decide how much time you will spend betting and take regular breaks. Do not bet to recover losses, relieve stress or solve financial problems. Avoid betting when affected by alcohol, drugs, strong emotions or pressure from other people.
- Set personal spending and time limits where those tools are available.
- Keep betting separate from essential household expenses.
- Do not borrow money or sell possessions to fund betting.
- Take a break if betting stops feeling enjoyable or controlled.
- Ask for support if betting is affecting your finances, relationships, work or wellbeing.
- Use available account restriction, break or self-exclusion options if you need help controlling access.
If you have questions about a particular market, bet or settlement, review the product rules and contact 24Casino through the support options shown on the website. These general Betting Rules do not replace the full Terms and Conditions or any specific rule displayed for an individual betting product. In the event of uncertainty, the applicable terms and product rules should be considered together.